Terms & Conditions

This website is owned and operated by Aneet Singh, a sole proprietorship trading as Kabuli Tea Co.. Throughout these terms, “we”, “us” and “our” mean Kabuli Tea Co.; “you” means the person placing an order.

Legal name

Aneet Singh

Trading as

Kabuli Tea Co.

Constitution

Sole Proprietorship

GSTIN

03OPPPS6242G1ZB

Registered address

14, Loharka RoadImperial CityAmritsar, Punjab 143001

Email

contact@kabuliteaco.com

Telephone

+91 90234 99998

We have been registered under the Goods and Services Tax with effect from 19 August 2026.

We sell loose-leaf tea and related blends for personal consumption, packed and dispatched from India.

• Photographs are representative. Tea is an agricultural product. Photography, screen calibration and packaging updates all mean the leaf you receive may not look identical to the image on the page.
• Natural variation is expected, and is not a defect. Leaf size, colour, aroma and strength differ between gardens, harvests and seasons — that variation is the character of real tea, not a fault. It is not by itself a ground for return. Where an item is genuinely damaged, wrong, or materially different from its description, our Refunds & Cancellation Policy applies.
• Availability. Stock is limited and some teas are seasonal. We may withdraw or change any product at any time.

The best-before date is printed on each pack. Store tea in its sealed pouch or an airtight container, away from light, heat, damp and strong smells. Tea readily takes up odours from around it, so keep it away from spices, coffee and cleaning products.

Tea stored otherwise may lose aroma and strength well before the printed date. That is not a defect in the product as supplied.

You may order as a guest or create an account. If you create one:

• Give accurate, current information, and keep it up to date.
• One account per person. Do not share it or let anyone else use your credentials.
• You are responsible for keeping your password confidential and for everything done under your account. Tell us immediately at contact@kabuliteaco.com if you believe it has been used without your permission.
• We may suspend or close an account we reasonably believe is being used fraudulently or in breach of these terms.

• All prices are quoted in Indian Rupees (INR) and are inclusive of GST. The GST contained within the price is shown separately in your order summary and on your invoice, so you can see it — but it is not added on top.
• Shipping charges, where they apply, are shown before you pay. See our Shipping Policy.
• Prices may change at any time without notice. The price that applies to your order is the price shown when we confirm it.
• We take care with pricing, but errors happen. Clause 6 explains what we do if a price is listed incorrectly.

Placing an order is an offer to buy, not a concluded contract. The acknowledgement email you receive immediately after checkout confirms that we have your order — it is not acceptance of it.

A contract is formed only when we confirm the order and dispatch it. Until that point we may decline it, in whole or in part.

We may decline an order where:

• the item is out of stock or no longer available;
• the price or description was listed incorrectly;
• we cannot deliver to the address given;
• we are unable to verify the payment or the delivery details; or
• we reasonably suspect fraud or misuse.

• Payments are processed by Razorpay, a third-party payment gateway. When you pay, your card or banking details are entered on Razorpay’s systems and are subject to their terms and privacy policy in addition to ours.
• We do not see or store your card details. We keep only a reference to the payment so we can match it to your order and process a refund if one is due.
• An order is dispatched once payment is confirmed. If a payment fails or is reversed, any stock held for the order is released.
• A tax invoice is issued once your payment succeeds and is available from your account.

Delivery timelines, charges and the areas we serve are set out in our Shipping Policy. Cancellations, returns and refunds are set out in our Refunds & Cancellation Policy. Both form part of these terms.

The name Kabuli Tea Co., our logo, and the text, photography, illustration and design of this website belong to us or are used with permission. You may view and print pages for your own use in connection with an order.

You may not copy, reproduce, republish or use any part of the site for commercial purposes without our written permission. Nothing on this site transfers any right in our brand to you.

You agree not to:

• use the site for any unlawful purpose, or to place fraudulent or speculative orders;
• attempt to gain unauthorised access to any part of the site, its server, or any account that is not yours;
• interfere with the site’s operation, including by automated scraping, bulk ordering, or attempting to overload it; or
• resell our products as your own without our written agreement.

Nothing in these terms limits or excludes our liability where it cannot lawfully be limited — including for death or personal injury caused by our negligence, for fraud, or for any liability owed to you as a consumer under the Consumer Protection Act, 2019.

Subject to that:

• we are not liable for indirect or consequential loss, or for loss of profit, business, goodwill or anticipated savings;
• we are not liable for delay or failure caused by something outside our reasonable control — including courier disruption, strikes, extreme weather, or failures of payment, telecommunications or internet infrastructure;
• our total liability in connection with any order is limited to the amount you paid for that order; and
• we do not warrant that the site will be uninterrupted or error-free, though we will try to keep it available.

Tea is a food product. If you have an allergy or a medical condition, check the pack and seek advice before drinking. We cannot advise on whether a particular tea is suitable for you.

How we collect and use your personal data is set out in our Privacy Policy, which forms part of these terms.

If something has gone wrong, please tell us. Our Grievance Officer, the acknowledgement and resolution timelines we commit to, and how to escalate are all set out on our Grievance Redressal page.

We may update these terms from time to time — for example, when the law changes or when we change how we operate. The current version is always the one on this page, and the date it took effect is shown at the top.

Changes are not retrospective. The terms that apply to your order are the ones published when you placed it. If you want a copy of the terms as they stood on a given date, write to us and we will provide one.

These terms and any order placed under them are governed by the laws of India. The courts at Amritsar, Punjab have jurisdiction over any dispute, subject to any right you have as a consumer to bring proceedings where you live.