Shipping Policy
We pack and dispatch every order from our own counter in Amritsar. Here is where we send tea, what it costs, and how long it takes.
Last updated
1. Where we deliver
We deliver across India only. Every address is checked against its 6-digit PIN code at checkout.
We do not ship internationally at present. If you are outside India and would like tea sent to you, write to us and we will tell you honestly whether we can arrange it.
If your PIN code is not recognised, checkout will not let the order through rather than quietly accepting an order we cannot deliver. Contact us if you believe your PIN code should be covered.
2. What shipping costs
The charge depends on where the order is going, and is shown before you pay.
| Destination | Charge |
|---|---|
| Punjab and Chandigarh | ₹60 |
| Rest of India | ₹100 |
| Orders over ₹750calculated on the value of the tea, anywhere in India | Free |
The exact charge for your order appears at checkout once you enter your PIN code. That figure is the one you pay.
3. Shipping and GST
All our prices are inclusive of GST, and the shipping charge is treated the same way — GST is included within it, at the same rate as the tea being sent, and is not added on top.
Your invoice shows the tax contained in the total so you can see it. See clause 5 of our Terms & Conditions.
4. Dispatch and delivery times
- Dispatch: 1 to 2 working days from when your payment is confirmed. Tea is packed by hand, and we would rather pack it properly than same-day.
- Delivery: typically 6 to 8 days after dispatch, which is the estimate shown to you at checkout.
For dispatch, working days are Monday to Saturday excluding public holidays — an order placed on a Sunday or a holiday is packed the next working day. The delivery estimate above is in plain days, not working days.
These are estimates, not guarantees
Delivery time depends on our courier, on your location, and on things neither of us controls — weather, strikes, local restrictions, festival-season volume. Remote PIN codes take longer than cities.
5. Who delivers your order
We do not tie ourselves to a single courier. For each order we choose the delivery partner that gives the best service to your part of the country — which is not always the same company, because no one courier is the strongest everywhere in India.
You are told which courier is carrying your parcel when it is dispatched, along with the tracking number. See clause 6.
6. Following your order
We email you at each step, to the address on the order:
- a confirmation when your payment succeeds, with your invoice attached;
- a note when the order has been dispatched, with the courier and tracking number; and
- a note when it has been delivered.
You can also see the current status of any order under your account.
Tracking your parcel
The dispatch email carries the courier name and your tracking number, and a direct tracking link where the courier provides one. The same details appear on your order under your account, so deleting the email does not lose them.
Tracking usually takes a few hours to become active on the courier’s own site after a parcel is handed over. If it shows nothing at first, give it until the end of the day.
7. Delivery addresses
- Please check your address and PIN code before paying. We dispatch to the address given on the order.
- Changing an address is only possible before dispatch. Tell us as soon as you can and we will change it if the parcel has not gone.
- If a parcel is returned to us as undeliverable — wrong or incomplete address, nobody available after the courier’s attempts, or delivery refused — we will contact you. We can resend it, with the shipping charge payable again, or refund the value of the tea less the original shipping charge.
- Couriers usually attempt delivery more than once and may leave a parcel with a neighbour or at a nearby collection point. Please respond to their messages.
8. Delayed, lost or damaged parcels
Delayed. If your order has not arrived within 12 days of dispatch — a few days past the outside of our estimate — contact us. We will take it up with the courier and keep you informed.
Lost. If a parcel is confirmed lost in transit, we will send a replacement or refund you in full — your choice. Chasing the courier is our job, not yours.
Damaged. If tea arrives crushed, split or leaking, photograph the item and its outer packaging and send them to us within 48 hours of delivery. See our Refunds & Cancellation Policy.
9. Payment on delivery
We do not currently offer cash on delivery. All orders are paid online at checkout.
10. Questions about a delivery
Quote your order number
If a delivery problem is not resolved to your satisfaction, our Grievance Officer will review it.
11. Who dispatches your order
Orders are packed and dispatched by:
- Legal name
- Aneet Singh
- Trading as
- Kabuli Tea Co.
- Constitution
- Sole Proprietorship
- GSTIN
- 03OPPPS6242G1ZB
- Registered address
- 14, Loharka RoadImperial CityAmritsar, Punjab 143001
- Telephone
- +91 90234 99998